These Terms of Service ("Terms") govern your access to and use of the LeasePilot AI platform and related services (collectively, the "Service") provided by LeasePilot AI, Inc. ("LeasePilot," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
1. Acceptance of terms
By accessing or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and accept these Terms in full. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
2. The Service
LeasePilot provides software tools for independent landlords and property managers, including AI-powered tenant scoring, payment collection, automated communications, and market analytics (the "Service").
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practicable. LeasePilot is not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
3. Accounts
You must create an account to use the Service. You are responsible for:
- Providing accurate and complete account information
- Maintaining the security of your password and login credentials
- All activity that occurs under your account
- Notifying us immediately at security@leasepilot.ai if you suspect unauthorized access
You may not share your account credentials with others or create accounts for third parties without authorization.
4. Payments and billing
Subscription fees
Access to paid features requires a paid subscription. Subscription fees are charged in advance on a monthly or annual basis depending on your plan. All fees are in US dollars and are non-refundable except as required by law or as expressly stated in these Terms.
Free trial
We offer a 14-day free trial with no credit card required. At the end of the trial, you may choose a paid plan to continue using the Service.
Payment processing fees
Rent payment processing fees (ACH, card) are separate from subscription fees and are charged per transaction as disclosed in our pricing documentation.
Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will not receive a prorated refund for unused time unless we have materially breached these Terms.
5. Your data
You retain ownership of all data you input into the Service, including property and tenant information ("Your Data"). By using the Service, you grant LeasePilot a limited, non-exclusive license to use, store, process, and transmit Your Data solely to provide the Service.
We will not sell Your Data or use it to train AI models that are made available to third parties without your explicit consent. Our full data practices are described in our Privacy Policy.
You are solely responsible for ensuring that your collection and use of tenant data complies with applicable privacy laws, including providing required disclosures to tenants.
6. Acceptable use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Discriminate against tenants based on any protected characteristic under fair housing laws
- Harass, threaten, or intimidate tenants
- Upload or transmit malicious code or interfere with the Service
- Attempt to gain unauthorized access to other accounts or systems
- Resell or sublicense the Service without our written consent
- Use the Service for any purpose other than legitimate property management
Violation of these restrictions may result in immediate termination of your account.
7. Intellectual property
The Service, including its software, AI models, interfaces, and content, is owned by LeasePilot and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for your own legitimate property management purposes.
You may not copy, modify, create derivative works of, reverse engineer, or attempt to extract the source code of any part of the Service.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEASEPILOT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI-generated tenant scores and payment predictions are probabilistic assessments, not guarantees. They are informational tools only. You are solely responsible for all decisions made on the basis of information provided by the Service, including decisions about tenants and rent.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEASEPILOT'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.
IN NO EVENT WILL LEASEPILOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10. Termination
You may terminate your account at any time. We may suspend or terminate your access to the Service if you materially breach these Terms, with or without notice depending on the severity of the breach.
Upon termination, your right to access the Service ends immediately. You may export Your Data during the 30-day period following termination. After 90 days, we may permanently delete your account data.
11. Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes must be resolved in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction in those courts.
You agree that any claim must be brought within one year after the cause of action arises or be forever barred.
12. Changes to terms
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your account before the changes take effect.
13. Contact
Questions about these Terms? Contact us:
- Email: legal@leasepilot.ai
- Mail: LeasePilot AI, Inc., 123 Market Street, Suite 400, San Francisco, CA 94105